Responsible Gaming at
cerickex — Play Smart, Stay Safe

cerickex operates a mandatory Know Your Customer (KYC) process that requires every player to verify their identity before making a withdrawal and, in many cases, before significant deposits are processed. As part of this process, your date of birth is cross-referenced against your National Identity Card (NID) or passport. Any account found to belong to a person under the age of 18 will be immediately and permanently closed, and any balance held in that account will be forfeited in accordance with our Terms and Conditions.

If you are a parent or guardian and you are concerned that a minor in your household may have accessed cerickex or any other online gambling platform, we strongly recommend installing parental control software on all shared devices. Tools such as internet filtering applications available through your mobile network operator or device settings can help prevent access to gambling websites by those under 18. Please also contact us immediately at support@cerickex if you believe a minor has registered an account, so that we can take prompt action.

cerickex also prohibits any player from allowing another person — including a person under the age of 18 — to use their account. Account sharing is a violation of our Terms and Conditions and may result in account suspension.

For the vast majority of players, gambling on cerickex is a recreational activity — a way to enjoy cricket betting during the BPL season, spin slots, or play live casino games for entertainment. However, for some individuals gambling can become a problem. Recognising the early warning signs is the first and most important step toward getting the situation back under control.

The following behaviours may indicate that gambling has moved beyond entertainment and is starting to cause harm. If you recognise any of these patterns in yourself or someone you know, please read the sections below on our support tools and contact cerickex support immediately.

Experiencing one or two of these signs occasionally does not automatically indicate a serious problem, but it is a signal worth taking seriously. Multiple signs appearing consistently is a strong indicator that professional support would be beneficial. cerickex encourages any player who is uncertain about their gambling habits to use the self-assessment tool in the next section.

The following questions are adapted from widely used problem gambling screening instruments. Answer each question honestly — this assessment is for your personal reflection only and is not submitted to cerickex. There are no right or wrong answers. The purpose is simply to give you a clearer picture of your current relationship with gambling.

cerickex gives every registered player full control over how much money they can deposit into their account over a given time period. Setting a deposit limit is the most practical first step for anyone who wants to keep their gambling expenditure within a clearly defined budget.

To set or adjust any of these limits, log in to your cerickex account, navigate to the Account Settings section, and select Responsible Gaming. Limits are applied in Bangladeshi Taka and take effect according to the schedule shown above. If you need assistance setting a limit, our support team at support@cerickex can guide you through the process.

Please note that if you attempt to increase a limit, the increase will not take effect for the number of days shown in the table. This deliberate delay is designed to give you time to reconsider during moments of impulsive decision-making. Reductions, on the other hand, take effect immediately — so if you decide to tighten your budget, that decision is honoured without any waiting period.

A time-out is a structured, temporary suspension of your cerickex account. It is designed for players who want to take a deliberate break from gambling without committing to a longer self-exclusion period. Time-outs are particularly useful if you feel you have been playing more frequently than usual, have had a run of losses that has affected your mood, or simply want to reset your habits.

Available Time-Out Periods

• 24-Hour Time-Out: A one-day break from all real-money activity. Ideal after a session that felt out of control or after an unexpectedly large loss.
• 48-Hour Time-Out: A two-day break, giving you a full weekend away from the platform to reassess your habits.
• 7-Day Time-Out: A one-week break, recommended for players who have noticed a pattern of gambling more frequently than they would like.
• 30-Day Time-Out: A one-month break, suitable for players who need a more substantial period of reflection before deciding how — or whether — to continue gambling.

What Happens During a Time-Out

• Your account is suspended from all real-money deposits and wagers for the full duration of the time-out.
• Any pending withdrawals will continue to be processed normally — your funds remain yours.
• All promotional and marketing communications are paused for the duration of the time-out.
• The time-out cannot be cancelled or shortened once it has been activated. This is intentional — it removes the temptation to reverse the decision in a moment of impulsiveness.
• When the time-out expires, your account will be reactivated automatically. You will receive an email from cerickex reminding you of the responsible gaming tools available before you resume play.

Self-exclusion is the most comprehensive protection tool available at cerickex. It is intended for players who recognise that gambling is causing them significant harm and who want to remove access to the platform for an extended period. Choosing self-exclusion is a brave and responsible decision, and cerickex will do everything in its power to support and honour that choice.

Self-Exclusion Duration Options

• 1-Month Self-Exclusion: Full account deactivation for 30 days. Suitable for players who need a firm boundary but anticipate returning to recreational play after a period of reassessment.
• 3-Month Self-Exclusion: A 90-day account deactivation. This period gives sufficient time to establish new habits, seek counselling if needed, and evaluate whether a return to gambling is appropriate.
• 6-Month Self-Exclusion: A six-month deactivation. Recommended for players experiencing serious financial or personal consequences from gambling. At the end of six months, the account will only be reactivated upon explicit written request, not automatically.

What Self-Exclusion Covers

• Your cerickex account is fully deactivated — no login, no deposits, no wagers.
• All marketing emails, SMS messages, and promotional notifications are permanently stopped for the exclusion period.
• Any promotional offers that were pending at the time of exclusion are forfeited.
• Any real-money balance in your account at the time of exclusion will be returned to your registered bKash, Nagad, or bank account within 5 business days.
• cerickex will make every reasonable effort to prevent you from registering a new account during the exclusion period.
• Self-exclusion cannot be reversed mid-period under any circumstances. Requests to lift an exclusion early will not be honoured.

How to Apply for Self-Exclusion

You can initiate self-exclusion through your cerickex account settings under the Responsible Gaming section, or by sending an email to support@cerickex with the subject line "Self-Exclusion Request" and specifying your chosen duration. Self-exclusion requests sent by email are processed within one hour during business hours and within four hours outside business hours. During processing, you are strongly encouraged to log out of your account and avoid further play.

Beyond deposit limits, time-outs, and self-exclusion, cerickex provides a set of supplementary tools to help players maintain a healthy relationship with gambling.

Account Activity History

Every player can access a complete, downloadable history of their account activity — including all deposits, withdrawals, wagers placed, games played, and bonuses claimed. This transparent record allows you to review your gambling patterns objectively and make informed decisions about your play. The activity history is available at any time through the Account Settings section of your cerickex profile and can be filtered by date range or transaction type.

Wager and Win/Loss Statements

cerickex can generate a formal win/loss statement for any calendar period upon request. This is particularly useful for players who want to understand the financial impact of their gambling activity over time. Statements are issued within 3 business days of a request submitted to support@cerickex.

Promotional Opt-Out

Players who wish to reduce gambling-related triggers in their daily life can opt out of all promotional communications from cerickex, including bonus offers, reload promotions, free spins, and cricket or seasonal betting promotions. Opting out does not affect your ability to use the platform; it simply removes marketing incentives from your environment. You can manage promotional preferences through Account Settings or by contacting support.

Underage Protection and Parental Controls

If you share a device with minors, cerickex strongly recommends using device-level parental control features or third-party filtering software to prevent access to online gambling sites. You should also ensure that your cerickex account is protected with a strong, unique password that is not accessible to other household members. If you believe a minor has accessed your account, contact us immediately.

cerickex operates a dedicated responsible gaming support channel staffed 24 hours a day, 7 days a week. Whether you want help activating a limit, have a question about self-exclusion, or simply want to talk through your concerns in confidence, our support team is available and non-judgmental. You will never be pressured to continue gambling or discouraged from using any protection tool.

Reaching out for help is a sign of strength, not weakness. Gambling problems are common and treatable. Many players who have used our self-exclusion and time-out tools have successfully regained control of their habits and returned to gambling as a form of entertainment — on their own terms and within a budget that does not cause harm.